Privacy Policy
At Modella (Pvt) Ltd, accessible at www.modella.lk, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you visit our website, make purchases, or interact with our services.
1. Information We Collect
When you interact with our online shop, we may collect the following types of information:
- Personal Information: Name, email address, phone number, shipping and billing address, and payment details (such as credit/debit card information).
- Order Information: Product details, purchase history, preferences, and any communications related to your orders.
- Technical Data: IP address, browser type, operating system, and information about how you use our website (e.g., pages viewed, time spent, navigation patterns).
- Cookies and Similar Technologies: Data collected via cookies and similar tracking technologies that help us enhance your experience on our website.
2. How We Use Your Information
We use the data collected for a variety of purposes, including:
- Order Fulfillment: To process and deliver your orders, handle returns, and provide customer support.
- Personalized Shopping Experience: To recommend products and offers that suit your preferences and enhance your shopping experience on www.modella.lk.
- Marketing Communications: To send promotional emails, newsletters, or updates on special offers, which you can opt out of at any time.
- Analytics and Improvement: To analyze website traffic, monitor the performance of our website, and improve our products and services.
3. How We Share Your Information
We may share your personal information with third parties for the following purposes:
- Payment Processing: We work with trusted payment gateways to securely process your transactions.
- Shipping and Delivery: We share relevant details with shipping companies to ensure your orders are delivered on time.
- Service Providers: We may share information with third-party service providers that assist us with website hosting, analytics, marketing, and customer support.
- Legal Requirements: If required by law or court order, we may disclose your personal information to legal authorities.
We do not sell or rent your personal information to any third party.
4. Data Security
We implement a range of security measures to protect your personal data, including encryption and secure servers. However, while we strive to ensure the security of your information, please note that no method of online transmission or storage is completely secure.
5. Your Rights
You have certain rights regarding your personal information, including:
- Accessing Your Data: You can request a copy of the personal information we hold about you.
- Updating Your Data: You can correct or update any inaccurate or incomplete information.
- Erasing Your Data: You can request the deletion of your personal data, subject to any legal obligations we may have.
- Opting Out of Marketing: You can unsubscribe from promotional communications at any time.
6. Cookies
Our website uses cookies to enhance your shopping experience. Cookies help us understand your preferences and allow us to offer personalized content. You can control your cookie preferences through your browser settings; however, disabling cookies may affect your experience on our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy regularly to stay informed about how we protect your personal information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
- Email: modellalk@gmail.com
- Phone: +94775587546
- Address: No 60/11, George E De Silva Lane, Kandy
