Refund & Exchange Policy – Heater.lk

At Heater.lk, we are committed to ensuring that your shopping experience is safe, reliable, and hassle-free. Your satisfaction is our top priority, which is why we offer clear and customer-friendly refund and exchange policies for all water heaters, bathware accessories, and related solutions.

Refund Policy

We understand that sometimes products may not meet expectations due to manufacturing defects or other issues. Our refund policy ensures you are fully protected:

  • Full Refund: If a product has a manufacturing defect, you are eligible for a full refund.

  • Verification: All defective items are verified by our support team to ensure authenticity and smooth processing.

  • Processing Time: Refunds are typically processed within 5–7 working days after confirmation.

  • Condition: Products must be unused and in original packaging unless defective.

Exchange Policy

If you need a different model, size, or variant, our exchange policy makes it easy:

  • Exchange Window: Exchanges are allowed within 14 days of delivery.

  • Eligibility: Products must be unused, in original packaging, and accompanied by a valid invoice.

  • Process: Contact our customer support team to initiate the exchange. We will guide you through a quick and convenient replacement process.

Additional Notes

  • Refunds or exchanges do not cover damage caused during installation or misuse.

  • Shipping charges for exchanges may apply depending on the reason and location.

  • Items purchased during promotions or sales are eligible for exchange or refund according to the specific promotion terms.

How to Request a Refund or Exchange

  1. Contact our customer support team via hotline or email.

  2. Provide your order number, product details, and reason for return/exchange.

  3. Follow the instructions provided by our team for return shipping or pickup.

Contact Us

  • Hotline: 076 47 47 322

  • Email: info@heater.lk

  • Address: No 13, Panideniya, Peradeniya, Kandy, Sri Lanka

At Heater.lk, we believe that excellent customer service doesn’t end at the checkout. Our Refund & Exchange Policy ensures you shop with confidence, knowing that we stand behind every product we sell.